Phanis Store Shipping Policy

Domestic Shipping Policy

We work on dispatching all the orders placed within 2-3 working days. The day in which order is placed is counted when it’s placed before 12 noon.

We made a very efficient production line over time to handle the process effectively in case of a sudden surge of orders. We also have a partial and full refund of orders in place when there are more delays in dispatching the order. You can contact the support team with the order number to know about the same.

We transfer order to “no data” status when there is no sufficient data to process an order. You will get an email and sms for the same. You should act on that immediately to the timely processing of orders.

Any claim on the dispatched item has to be made within 7 days of the delivered date. No claims whatsoever will not be accepted beyond this time.

We work with third-party courier companies like FedEx, Delhivery, Bluedart, Ecom Express, and software solutions like Shiprocket, etc for our logistics operations.

For any delay/error in shipment delivery, we have an automatic escalation system that can be escalated by you from your email. You can contact our support team as well and we will escalate it for you to get it delivered.

But there may be reasons like partner errors, customers refusing the shipment, not picking call, and expecting delayed delivery repeatedly for return to origin (rto) of shipments. We cannot be held responsible for this. However, we assure we will take our best of our efforts to get all orders delivered.

We offer both prepaid and cash-on-delivery courier services to all pin codes in India. Charges for remote areas which can be served only through India post will be higher and will be deducted accordingly.

Courier delays in certain areas may happen in uncontrollable ways due to natural calamities, city lockdown, bandh, local festivals etc.

Shipment processing time

All orders are processed within [24 hours except on weekends and national holidays].

State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes. 

Shipment confirmation and order tracking

Once we process your order you’ll receive an intimation in your given communication e-mail address tracking link and other related information.

GST, Customs, duties, and taxes

[Phani’s Store] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages 

[Phani’s Store] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

International Shipment to Certain Countries May Attract Extra Customs Duty From Customers, Which Has To Be Borne By Your Customers. Not doing so the order gets auto canceled.

Returns Policy

Follow the Link for more details

For more information, email [email protected].